Have you ever submitted a Support Ticket? Have you wondered… Where did my ticket go? Who is working my ticket? We have answers! WOO HOO! After you submit a Support Ticket, you should receive an automatic reply within a minute or two. Take a quick look at the reply email. There is some cool stuff […]
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When using the Group Viewer in Rock, have you ever noticed the white and grey number found to the right of the group? Have you ever wondered what that [Number] next to a group name in Rock was? Most commonly, your number reflects the number of ‘Child Groups’ that are built below it. For example, […]
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Did you know that you can search your previously submitted support tickets? Not only can you search for your previously submitted tickets, but you can search/see all tickets that have been submitted by anyone in the organization. This feature is most beneficial if you want to see what tickets someone on your team has submitted […]
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Many of you have received Errors when trying to activate your Small Groups in the past season. Most of the errors were due to a [Missing Group Leader Agreement] Note: You will receive an error if a Leader, Coach or Hub Leader does not have a current Group Leader Agreement on file. You may remember, […]
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Did you know that Teamwork Projects offers a calendar option? While the calendar within Teamwork can be filled with lots of information and could be overwhelming, our goal today is to show a quick way to filter down to specific areas of the calendar. Note: Each item on the calendar is assigned to an [Event-Type]. […]
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In order to make Mobile Checkin more user friendly and as touchless as possible, your local campus checkin iPads can be set to 1 of 3 settings. The standard setup: Called [Available]. This setup is what our teams are most familiar with. It contains two buttons on the checkin screen Touch to Start Click for […]
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Have you ever forgotten which service a person prefers to serve or how often they would like to serve? Maybe you want to send a message to only those on your 9:00 greeter team but were tired of selecting each individual person. You can do all of these things by setting team member preferences. Setting […]
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When a person declines or is removed from the schedule, you usually need someone else for that role, so Services creates a needed position to make it easier to fill that spot. But some teams are more open-ended, like a Choir. You schedule the whole team and if some people can’t make it, that’s fine, you don’t […]
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Did you know that you can start an online call right from Slack? 2 People Meeting Simply use the phone icon in the upper right corner of a direct message conversation, and start a call. However, there is one drawback, no screen sharing. Screen Share / 3+ people meeting using GoToMeeting Connect Slack with your […]
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Recently we have started to deploy CreekHelp QR Support Labels on devices that we most often receive Support Tickets for. To name a few: Checkin Stations Checkin Printers Classroom iMacs Classroom A/V Racks Printers Digital Signage Two Way Radios These stickers are white labels that are just over 1″ x 2″ in size. The labels […]
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