Sometimes important Microsoft Teams channels get hidden without us realizing it — which can mean missing updates or key communication. Use the tips below to make sure you’re seeing the channels you need. Why Do Channels Get Hidden (Even When They’re Being Used)? This is a common question — and you’re not doing anything wrong. […]
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Did you know that you can view a Dream Team member’s fob information? Go to their Rock profile and click on additional information. Scroll down on the left hand side to FOB and Keys. Also, if you need a fob, a fob change for someone, to transfer a fob or remove access, you can do […]
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You may have seen “External Inquiry Tasks” assigned to you in Rock. These come from the Contact Us form on the website. When an attendee submits a message through the Contact Us form on the website, here’s what you need to know and do: 🔄 How It Works Each submission is routed based on topic […]
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Everyone has the ability to subscribe and unsubscribe from emails. This setting will overwrite any email lists that they have subscribed to. If someone is not receiving our emails, check their preference to be sure they are able to receive an email from us. If email is active and there are no restrictions, you will […]
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Every account in Rock has a security level associated with it called a protection profile. Protection profiles are set depending on a person’s access to Rock, having a login, or financial information on their profiles means a higher level of security. These levels allow us to keep those with an elevated security level as safe […]
Read More✅ What Are Known Relationships? Known Relationships in Rock define how individuals are connected. Here are the types of Known Relationships we typically use in Rock: Allow Check-in By / Can Check-in Parent / Child Step Parent / Step Child Foster Parent / Foster Child Grandparent / Grandchild Sibling Previous Spouse Business / Business Contact […]
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Did you find something that is incorrect on a person’s profile in Rock? Did you find 2 records for the same person? Let the Data Integrity team know by filling out a Person Data Error. When should you fill out a person data error? Anytime you find something that is incorrect, not complete, or missing […]
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Reports in Rock are used to filter and display information on a specific group of people or groups within Rock. Imagine you wanted a list of people that are over the age of 18 who began attending within the last year. What do you do now? Request a Report (ANYONE can do this) Fill out […]
Read MoreProfile pages in Rock have changed with the latest version. The good news is, once you have taken a few minutes to familiarize yourself with the new layout, you will notice everything is a little cleaner and easier to move around the pages. As you can see the info that was at the top of […]
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How do you get a list of birthdays for a group in Rock? Use the Birthdays by Group Report! This report will allow you to filter down to any group in the Group Viewer to run a report of those with a birthday in a specific month. Step 1 – Filter to the Month you […]
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