Have you ever submitted a CreekHelp support ticket? You know that one of the required fields is to select a [Priority] for your ticket. Have you wondered what the priorities mean and how quick you may receive help? Hopefully we can help explain a bit of that today! The following Priority Levels exist: Today Critical […]
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There are many features behind Rock checkin that make it very powerful. We have recently made changes to Rock checkin that will enhance its functionality for our teams. Previously to know, there were 4 basic features to Rock Checkin. Those 4 basic features appeared visibly to you on your checkin configuration screen. Pick a Theme […]
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If you have had any experience building small groups, you probably know there is an option to make a group [Public]. By default, this option is always checked, meaning by default the group is publicly available. If you uncheck the box next to [Public], the group will become ‘Private’. What is the difference between Public […]
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Mobile Checkin was introduced to our DreamTeam in August and a large number of Guests this past weekend. While we continue to learn better how to use it, sometimes we learn that understanding the why and the language around it helps us best. In this ProTip we will do our best to cover Mobile Checkin […]
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You may wonder why we have Email and yet also seem to offer Slack. Why have Slack when I can just email someone? I was asked to write a protip on how I personally utilize Slack and Email in a co-existive environment. I think of Slack like I do text messages. Personally I try to […]
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Set your Slack status and availability As you work in Slack, it’s helpful to let your team know how quickly you can respond to messages and when you’re available. Slack has a couple of ways to share your whereabouts and indicate your availability to other members. A status is a message that lets others know what […]
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New: The New Plans Page! [In Beta] Information Released on: August 3, 2020 by Planning Center We’ve been working for years towards a new and improved version of the main plan page, and it’s finally here! Only Administrators will get access to start, but over the next month or two, we’ll open it up to […]
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Have you ever been using a system or software and wondered… is something wrong? Maybe it was Teamwork… or GoToMeeting… maybe Dropbox. While we always encourage you to submit a CreekHelp support ticket when things are broken or not working as expected, we have also provided a quick way for you to find out if the […]
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Have you ever submitted a Support Ticket? Have you wondered… Where did my ticket go? Who is working my ticket? We have answers! WOO HOO! After you submit a Support Ticket, you should receive an automatic reply within a minute or two. Take a quick look at the reply email. There is some cool stuff […]
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When using the Group Viewer in Rock, have you ever noticed the white and grey number found to the right of the group? Have you ever wondered what that [Number] next to a group name in Rock was? Most commonly, your number reflects the number of ‘Child Groups’ that are built below it. For example, […]
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