New: The New Plans Page! [In Beta] Information Released on: August 3, 2020 by Planning Center We’ve been working for years towards a new and improved version of the main plan page, and it’s finally here! Only Administrators will get access to start, but over the next month or two, we’ll open it up to […]
Read MoreAuthor Archives: Jason Jones
System Statuses | 095
Have you ever been using a system or software and wondered… is something wrong? Maybe it was Teamwork… or GoToMeeting… maybe Dropbox. While we always encourage you to submit a CreekHelp support ticket when things are broken or not working as expected, we have also provided a quick way for you to find out if the […]
Read MoreHelp is on the way! | 094
Have you ever submitted a Support Ticket? Have you wondered… Where did my ticket go? Who is working my ticket? We have answers! WOO HOO! After you submit a Support Ticket, you should receive an automatic reply within a minute or two. Take a quick look at the reply email. There is some cool stuff […]
Read MoreGroup Member Count | 093
When using the Group Viewer in Rock, have you ever noticed the white and grey number found to the right of the group? Have you ever wondered what that [Number] next to a group name in Rock was? Most commonly, your number reflects the number of ‘Child Groups’ that are built below it. For example, […]
Read MoreSearch Support Tickets | 092
Did you know that you can search your previously submitted support tickets? Not only can you search for your previously submitted tickets, but you can search/see all tickets that have been submitted by anyone in the organization. This feature is most beneficial if you want to see what tickets someone on your team has submitted […]
Read MoreGroup Leader Requirements | 091
Many of you have received Errors when trying to activate your Small Groups in the past season. Most of the errors were due to a [Missing Group Leader Agreement] Note: You will receive an error if a Leader, Coach or Hub Leader does not have a current Group Leader Agreement on file. You may remember, […]
Read MoreTeamwork Calendar | 090
Did you know that Teamwork Projects offers a calendar option? While the calendar within Teamwork can be filled with lots of information and could be overwhelming, our goal today is to show a quick way to filter down to specific areas of the calendar. Note: Each item on the calendar is assigned to an [Event-Type]. […]
Read MoreMobile Checkin iPad Settings | 087
In order to make Mobile Checkin more user friendly and as touchless as possible, your local campus checkin iPads can be set to 1 of 3 settings. The standard setup: Called [Available]. This setup is what our teams are most familiar with. It contains two buttons on the checkin screen Touch to Start Click for […]
Read MoreNew: Option to Not Auto-Create Needed Positions | 084
When a person declines or is removed from the schedule, you usually need someone else for that role, so Services creates a needed position to make it easier to fill that spot. But some teams are more open-ended, like a Choir. You schedule the whole team and if some people can’t make it, that’s fine, you don’t […]
Read MoreQR Support Labels | 081
Recently we have started to deploy CreekHelp QR Support Labels on devices that we most often receive Support Tickets for. To name a few: Checkin Stations Checkin Printers Classroom iMacs Classroom A/V Racks Printers Digital Signage Two Way Radios These stickers are white labels that are just over 1″ x 2″ in size. The labels […]
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