You may have seen “External Inquiry Tasks” assigned to you in Rock. These come from the Contact Us form on the website. When an attendee submits a message through the Contact Us form on the website, here’s what you need to know and do: 🔄 How It Works Each submission is routed based on topic […]
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Sending a Communication Using the RockRMS Communication Wizard To begin a new communication, go to People > New Communication. The first screen you’ll see, pictured below, is where you’ll pick who you want to send the communication to. There are many ways to arrive at the Communication Wizard, Select from a grid Navigate to the page yourself […]
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Don’t Forget About This App Feature: Upcoming Events Our CedarCreek App is packed with tools designed to help attendees stay connected beyond the weekend—and one feature that often gets overlooked is Upcoming Events. While this isn’t a new feature, it is one that many attendees (and even staff) may not fully realize exists or remember […]
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Setting Up for a Smooth Check-In Experience What to Check 90 Minutes Before Services Begin A smooth and welcoming check-in sets the tone for the entire service. When our systems are ready and running well, we can focus on what matters most—helping people feel seen, known, and cared for. To set everyone up for success, […]
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Looking for the easiest way to connect with CedarCreek from your living room? The CedarCreek TV app brings our most helpful content straight to your TV—no laptop or phone required. Here’s what you can watch: Weekend Services (Live & On‑Demand) Join us live or catch up anytime with past messages and full series from our […]
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Each time we have a big invite weekend, there are added stresses to our work days/weeks leading up to the weekend. Sometimes these added stresses cause us to forget or lose track of some of these things we do week in and week out. We get so excited about the weekend to come. We thought […]
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Everyone has the ability to subscribe and unsubscribe from emails. This setting will overwrite any email lists that they have subscribed to. If someone is not receiving our emails, check their preference to be sure they are able to receive an email from us. If email is active and there are no restrictions, you will […]
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Throughout the coming months we are going to take the opportunity to share some features in our Mobile or TV app that we think are helpful for you to be aware of. In todays’ pro tip we want to point out the My Account quick links on the More Tab of the Mobile App. These […]
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Every account in Rock has a security level associated with it called a protection profile. Protection profiles are set depending on a person’s access to Rock, having a login, or financial information on their profiles means a higher level of security. These levels allow us to keep those with an elevated security level as safe […]
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In todays ProTip, let’s dive into the best ways to reply to a thread in Teamwork. Teamwork allows for quick email replies as well as email mentions. However, these replies can get confusing quick for everyone involved. So lets take a couple minutes to discuss options available to you as we reply to teamwork tasks/threads. […]
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