Setting Up for a Smooth Check-In Experience What to Check 90 Minutes Before Services Begin A smooth and welcoming check-in sets the tone for the entire service. When our systems are ready and running well, we can focus on what matters most—helping people feel seen, known, and cared for. To set everyone up for success, […]
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Looking for the easiest way to connect with CedarCreek from your living room? The CedarCreek TV app brings our most helpful content straight to your TV—no laptop or phone required. Here’s what you can watch: Weekend Services (Live & On‑Demand) Join us live or catch up anytime with past messages and full series from our […]
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Each time we have a big invite weekend, there are added stresses to our work days/weeks leading up to the weekend. Sometimes these added stresses cause us to forget or lose track of some of these things we do week in and week out. We get so excited about the weekend to come. We thought […]
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Everyone has the ability to subscribe and unsubscribe from emails. This setting will overwrite any email lists that they have subscribed to. If someone is not receiving our emails, check their preference to be sure they are able to receive an email from us. If email is active and there are no restrictions, you will […]
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Throughout the coming months we are going to take the opportunity to share some features in our Mobile or TV app that we think are helpful for you to be aware of. In todays’ pro tip we want to point out the My Account quick links on the More Tab of the Mobile App. These […]
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Every account in Rock has a security level associated with it called a protection profile. Protection profiles are set depending on a person’s access to Rock, having a login, or financial information on their profiles means a higher level of security. These levels allow us to keep those with an elevated security level as safe […]
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In todays ProTip, let’s dive into the best ways to reply to a thread in Teamwork. Teamwork allows for quick email replies as well as email mentions. However, these replies can get confusing quick for everyone involved. So lets take a couple minutes to discuss options available to you as we reply to teamwork tasks/threads. […]
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Each time we have a big invite weekend, there are added stresses to our work days/weeks leading up to the weekend. Sometimes these added stresses cause us to forget or lose track of some of these things we do week in and week out. We get so excited about the weekend to come. We thought […]
Read More✅ What Are Known Relationships? Known Relationships in Rock define how individuals are connected. Here are the types of Known Relationships we typically use in Rock: Allow Check-in By / Can Check-in Parent / Child Step Parent / Step Child Foster Parent / Foster Child Grandparent / Grandchild Sibling Previous Spouse Business / Business Contact […]
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This article explores best practices for creating support tickets that communicate your concerns accurately and streamline the resolution process. Here are some best practices to follow: Submit Only One Issue Per Ticket This allows for clear and focused communication between the customer and the support team. Focusing on one issue enables the support team to […]
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