When things are going well, it can be really easy to let things slip through the cracks. With the fall fast approaching and a new ministry year right around the corner, we thought it may be a great time to post some helpful timelines to make sure you are as prepared as possible for each event or service.
When to prepare your technology for an upcoming service
It is always best to check that everything is working and you have everything you need as far in advance as possible. Here are some examples:
- For weekend services, it is best to check your technology the Wednesday before the weekend.
- Computers
- Slides
- Videos
- Music
- Microphones
- TVs and Projectors
- etc
- Computers
- For Wednesday Student Nights; please check your technology (including slides & videos) one week before the Student Night
- For Celebrate Recovery; please check all slides Wednesday, the week of your group
- For any Groups Kickoff or DreamTeam Leader Gathering; please check your slides, videos and technology the Wednesday before the event.
By checking your technology on Wednesday, it gives Central Support the ability to connect with you and troubleshoot while staff are available at the campus, while also giving Central Support the ability to schedule a visit to the campus if needed.
When to submit a support ticket
- Any time something is not working as it should or is broken. This can be technology or our facilities. This is when you should submit a support ticket.
- Please submit a support ticket as soon as you notice the issue. Even if you are going to do some troubleshooting yourself, the sooner you submit a support ticket, the sooner a support staff member will be able to help you. If you are able to solve the issue on your own, no problem we can always close your ticket.
- Additionally, the ideal time to receive the most support is by submitting a support ticket 1+ hour before your event begins. This may mean you have to check different things in your ministry area a bit earlier than normal.
- Computers
- TVs and Projectors
- Digital Signage
- Checkin iPads
- Checkin Printers
- Room Lighting
- Doors & Locks
- etc
We hope this helps you interact with support and technology the best way we can!