Every account in Rock has a security level associated with it called a protection profile. Protection profiles are set depending on a person’s access to Rock, having a login, or financial information on their profiles means a higher level of security. These levels allow us to keep those with an elevated security level as safe […]
Read More
In todays ProTip, let’s dive into the best ways to reply to a thread in Teamwork. Â Teamwork allows for quick email replies as well as email mentions. Â However, these replies can get confusing quick for everyone involved. Â So lets take a couple minutes to discuss options available to you as we reply to teamwork tasks/threads. […]
Read More
Each time we have a big invite weekend, there are added stresses to our work days/weeks leading up to the weekend. Sometimes these added stresses cause us to forget or lose track of some of these things we do week in and week out. We get so excited about the weekend to come. We thought […]
Read More✅ What Are Known Relationships? Known Relationships in Rock define how individuals are connected. Here are the types of Known Relationships we typically use in Rock: Allow Check-in By / Can Check-in Parent / Child Step Parent / Step Child Foster Parent / Foster Child Grandparent / Grandchild Sibling Previous Spouse Business / Business Contact […]
Read More
This article explores best practices for creating support tickets that communicate your concerns accurately and streamline the resolution process. Here are some best practices to follow: Submit Only One Issue Per Ticket This allows for clear and focused communication between the customer and the support team. Focusing on one issue enables the support team to […]
Read More
When designing an email and sending it through Rock… we thought there would be two tips you would find helpful. Tip 1: When you add a button to your email… round the corners of the button by 10px. This will make your button look less ‘boxy’ and more oval. Tip 2: Pictures works best when […]
Read More
Have you ever submitted a CreekHelp support ticket? Â You know that one of the required fields is to select a [Priority] for your ticket. Have you wondered what the priorities mean and how quick you may receive help? Hopefully we can help explain a bit of that today! The following Priority Levels exist: Today Critical […]
Read More
Facebook, now known as Meta, has over a billion users. That’s a lot of people who check their accounts regularly! Cybercriminals take advantage of Meta’s popularity to try to trick users every day. Here are the top five scams that cybercriminals use on Meta: Who Viewed Your Profile: This scam tricks you by telling you […]
Read More
A Campus Marketing Document serves as a strategic guide for ensuring each campus is equipped with the necessary promotional items during a series. Each document includes detailed instructions on what items to distribute, where to place signage, and other campus-specific marketing needs. It’s your one-stop resource for a well-executed marketing strategy at your campus. The […]
Read More
This article explores best practices for creating support tickets that communicate your concerns accurately and streamline the resolution process. Here are some best practices to follow: Submit Only One Issue Per Ticket This allows for clear and focused communication between the submitter and the support team. Focusing on one issue enables the support team to […]
Read More