Did you know that you can search your previously submitted support tickets? Not only can you search for your previously submitted tickets, but you can search/see all tickets that have been submitted by anyone in the organization. This feature is most beneficial if you want to see what tickets someone on your team has submitted for support.
When you have search for a ticket you can do other various items as well! Items like:
- Leave a Comment
- Close your Ticket
- See who is Assigned to your Ticket
The bummer in this platform is that, it does not take your current Teamwork login. You would need to create a new login in order to search tickets. While this is a bummer, you can operate some cool features!
In order to access this new feature, see below:
Go to CreekHelp.com and click on [Search Tickets]
Login (or create a login)
Search Tickets
Update your Ticket
