Open a ticket by filling in the information below:

Please note that support tickets are reserved for reporting technology that is not working properly or facilities that are broken.
i.e. The computer is not displaying correctly on the screen or a door is broken.

 

SERVICE REQUEST FORM

SUPPORT CONTACT

SUPPORT PRIORITY

Priority Options:
Today Critical - An event today (including the weekend) will not happen unless fixed.
For all Today Critical tickets, a tech will receive a text message alert.
Upcoming Weekend - Upcoming Weekend service will not happen unless fixed.
General Support - NON Weekend/Event Critical, but desired fix.
Improvement Request - This is to request NON repair issues.
A text alert will be sent to a technician upon hitting submit. Thank you for opening a ticket!
You selected Upcoming Weekend. Please note this priority level does NOT effect todays events.

SUPPORT LOCATION

SUPPORT TYPE

Look for the red and white label on the monitor.
Look for the identification # on the home screen.

What am I looking for?

Need Help? Click HERE

You selected iPad, this category does not include Rock Checkin Stations.
If you are having a problem with a Rock Checkins Station, please change your category to 'Checkin Station'.
Thank You!

SUPPORT DESCRIPTION

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Drop a file here or click to upload Choose File
Maximum upload size: 33.55MB
Please note this is only a suggestion and will help our teams understand your timeline.
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