Create a new Support Ticket

SERVICE REQUEST FORM

CONTACT INFO

First Name: *

Last Name: *

Phone Number: *

Email Address: *

Enter Email

Confirm Email Address: *

Confirm Email

PRIORITY

Priority Level: *

Priority Options:
Today Critical - An event today (including the weekend) will not happen unless fixed.
For all Today Critical tickets, a tech will receive a text message alert.
Upcoming Weekend - Upcoming Weekend service will not happen unless fixed. (not today)
General Support - NON Weekend/Event Critical, but desired fix.
Improvement Request - This is to request NON repair issues.

A text alert will be sent to a technician upon submission.

You selected Upcoming Weekend. Please note this priority level does NOT affect today's events.

LOCATION

Campus: *

Room: *

Location: *

ISSUE TYPE

Category: *

Station # or iPad ID:

Label on the back of the ipad case, ipad wallpaper, or bottom right of lock screen. (example)

iPad Identification:

iPad wallpaper or bottom right of the lock screen. (example)

Printer Identification:

Label on the back or side of the unit

iMac Identification:

Bottom right of the wallpaper or on the lock screen. (example)

Radio Identification:

Label on the back or side of the unit

Which Software: *

Which unlisted software platform: *

You can check the current status of our third party software applications HERE

For which ministry: *

Facility issue type: *

You selected iPad, this category does not include Rock Checkin Stations.
If you are having a problem with a Rock Checkin Station, please change your category to 'Checkin Kiosk'.

Self Guided Tutorials

DETAILS

Subject (Brief description of Problem): *

Max 25 Characters (do not use a comma)

Desired 'COMPLETE BY' date: *

This helps our team understand your timeline.

Todays Date and Time:

Detailed description of what's happening or needed: *

Optional - Upload a File:

Maximum file size: 10MB

Do you have approved funding for this project? *

Yes

Project Start Date *

What CedarCreek Departments/Staff are affected?

Please note if labor is to be performed by CedarCreek or an outside contractor.

List who has collaborated together, so far, on the idea for this project.