Hi! This is Email Central.
What can we help with today?

Setting up your Email on a New Device
We use Office 365 hosted email. You can follow the instructions in the sections below to connect your devices (computers and phones/tablets) to the server. Here are the recommended steps for various scenarios.

Configuring PC Outlook Software & Webmail
1) Open Outlook on your PC. If you do not have any email accounts configured, it should open a walk-through to add an account. If this is the case, skip to step 6. If it doesn’t open a walk-through, or if you already have a different email account in Outlook, click on the Windows/Start button at the bottom left of your screen, and start typing “control” to search. The results should show the Control Panel as an option. Click on that to open the control panel. Note: If you are on an older Windows version, get to the control panel by pressing the “Windows key” (between CTRL and ALT on the bottom left) and “R” on your keyboard at the same time, typing in “control” and pressing enter.

2) If your view is set to “Category” at the top right, drop that down to “Small Icons”

3) Click on “Mail (32-bit)” to open those settings.

4) Cilck on “Email Accounts” on the new pop-up window for Outlook.

5) Click on “New…” on the Email Tab.

6) Enter your name and email address. If this is not a church owned PC you are signing into, you may also be asked to add your password here.

7) The system will find your email address and server settings automatically and show a few green checks. Again, if you are signing into a non-church owned PC, you may also have to enter your password during this process again, this time in a Microsoft prompt.

8) When cleared, you will be shown all green checks and can click “Finish”

9) If you had Outlook open during this setup in the background, you may be prompted saying you need to close and re-open it. Do so if you see this.

10) Once you open Outlook, you will see a message at the bottom right saying it is Connected to Microsoft Exchange and that it is updating. Once complete, it should say “All folders are up to date.”

Outlook is done! That was easy! Next we’ll look at webmail, but before we do that, you’ll want to make a note to check the “Junk” folder often. This is where our spam filter will be placing things it flags. You can right click items it places there and say something is not junk, change your filter settings, or choose to unblock senders.

If you haven’t yet configured webmail, now is the time! Even if you don’t plan on using it, it only takes a few seconds to set it up properly for future use in an emergency. Webmail is accessed by going to https://outlook.office365.com. You can bookmark that link.

11) Go to https://outlook.office365.com and sign in with your creek email and password.

12) Once logged in you have to set your timezone, choose “UTC -05:00 Eastern Time” from the drop down and click “Save”

13) Until they make it permanent, you will be prompted to try the new Outlook. Turn that on by clicking the “try the new outlook” button on the pop-up or by sliding the slider at the top right corner on.

This will reload the window and after a second, show a “Welcome” pop up that you can also close.

14) Click the Settings gear icon at the top right and turn off both “Conversation View” and “Focused Inbox” if you don’t want to use those. Most people prefer not to use these. Conversation view lumps all Inbox/Sent/Deleted items in a thread of emails regarding a conversation vs keeping them in their own folders. Focused Inbox lets Microsoft decide what emails are important and puts them in their own tab and hides the rest in a different tab. You can use these settings if you prefer, but most people will want these disabled.

15) Further down you will see “View All Outlook Settings” and you can click that to customize your experience.

16) In the “Mail – Compose and reply” section you can set your email signature for webmail among other settings. One neat feature that only applies when using the webmail, is a “delayed send” option. You can set this slider to give yourself an extra 5-10 seconds after hitting send to “undo” the action and fix a mistake (like if you forgot an attachment or didn’t mean to send it yet).

17) You’ll notice in the “General – Mobile devices” section that you have phones or tablets listed. If you are changing devices and still see your old one listed here, feel free to remove it. We need to add your new device too, so check out the section regarding your devices below after we finish here. But this is where you can remove devices from your account after you sell them or see which devices have access to your email. There is a hard cap of 100 devices per email account, so you likely won’t run out of space to add a new phone any time soon, but keeping access restricted from devices you no longer have, is always a good idea.

18) The last thing we are asking users to do is to upload a photo of themselves if one isn’t already in the system. If you don’t have one, you will see your initials at the top right instead of a photo. If you see a photo, you can skip this step, but if not, click your initials on the top right corner, click the larger picture of your initials in the pop-up, and upload a photo of yourself. This will show up in emails we send to others as well.

Now you have Outlook and Webmail all configured. All that’s left to do is your phone/tablet devices. See those sections below.

Configuring Mac Outlook Software & Webmail
We install Outlook and recommend using it on our Macs as it handles attachments without resizing/embedding images and standardizes us on a single platform. The following instructions pertain to that program.

As an aside: If you use the native Mac OS Mail program to check your email and wish to continue doing so, you can go to the “Mail – Accounts” menu and add it by choosing “Exchange” on the right and entering your information. After adding, you may have to fully close and re-open the Mail app for it to connect. It will not tell you to do this, but you may have to do so for it to work.

1) Open Outlook on your Mac. If you do not have any email accounts configured, it should open a walk-through to add an account. If this is the case, skip to step 3. If it doesn’t open a walk-through, or if you already have a different email account in Outlook, click on the “Tools” menu at the top and on the “Accounts…” option, or alternatively you can click on the “Tools” tab and on the “Accounts” button.

2) Click on the plus sign at the bottom left of the Accounts window and choose “New Account…”

3) Enter your email address and press “Continue” and it will auto-find your server settings.

4) Now you will see a Microsoft Login screen asking for the password. Enter it again here and press “Sign In” to continue.

5) If all goes well you should see a giant green check confirming your success. Click “Done” to use your email.

6) Depending on the size of your mailbox, it may take a bit to sync. You will see a message at the bottom right saying it is Connected to Microsoft Exchange and that it is updating. Once complete, it should say “All folders are up to date.”

Outlook is done! That was easy! Next we’ll look at webmail, but before we do that, you’ll want to make a note to check the “Junk” folder often. This is where our spam filter will be placing things it flags. You can right click items it places there and say something is not junk, change your filter settings, or choose to unblock senders.

If you haven’t yet configured webmail, now is the time! Even if you don’t plan on using it, it only takes a few seconds to set it up properly for future use in an emergency. Webmail is accessed by going to https://outlook.office365.com. You can bookmark that link.

7) Go to https://outlook.office365.com and sign in with your creek email and password.

8) Once logged in you have to set your timezone, choose “UTC -05:00 Eastern Time” from the drop down and click “Save”

9) Until they make it permanent, you will be prompted to try the new Outlook. Turn that on by clicking the “try the new outlook” button on the pop-up or by sliding the slider at the top right corner on.

This will reload the window and after a second, show a “Welcome” pop up that you can also close.

10) Click the Settings gear icon at the top right and turn off both “Conversation View” and “Focused Inbox” if you don’t want to use those. Most people prefer not to use these. Conversation view lumps all Inbox/Sent/Deleted items in a thread of emails regarding a conversation vs keeping them in their own folders. Focused Inbox lets Microsoft decide what emails are important and puts them in their own tab and hides the rest in a different tab. You can use these settings if you prefer, but most people will want these disabled.

11) Further down you will see “View All Outlook Settings” and you can click that to customize your experience.

12) In the “Mail – Compose and reply” section you can set your email signature for webmail among other settings. One neat feature that only applies when using the webmail, is a “delayed send” option. You can set this slider to give yourself an extra 5-10 seconds after hitting send to “undo” the action and fix a mistake (like if you forgot an attachment or didn’t mean to send it yet).

13) You’ll notice in the “General – Mobile devices” section that you have phones or tablets listed. If you are changing devices and still see your old one listed here, feel free to remove it. We need to add your new device too, so check out the section regarding your devices below after we finish here. But this is where you can remove devices from your account after you sell them or see which devices have access to your email. There is a hard cap of 100 devices per email account, so you likely won’t run out of space to add a new phone any time soon, but keeping access restricted from devices you no longer have, is always a good idea.

14) The last thing we are asking users to do is to upload a photo of themselves if one isn’t already in the system. If you don’t have one, you will see your initials at the top right instead of a photo. If you see a photo, you can skip this step, but if not, click your initials on the top right corner, click the larger picture of your initials in the pop-up, and upload a photo of yourself. This will show up in emails we send to others as well.

Now you have Outlook and Webmail all configured. All that’s left to do is your phone/tablet devices. See those sections below.

Configuring iOS devices (iPhone / iPad)
1) Open up the Settings app on your iOS device and scroll down and choose “Passwords and Accounts.” Note: These instructions are from iOS 12. iOS 11 users should go to “Settings – Accounts and Passwords”, iOS 10 users should go to “Settings – Mail – Accounts” and users of iOS 9 and below, should go to “Settings – Mail, Contacts, Calendars” instead.

2) Click on “Add Account” and then choose “Exchange” as the type.

3) Enter your email address and either keep the default description of “Exchange” or change it to something more descriptive like “CedarCreek” if you desire and press Next at the top right. It will ask you to sign in, so click “Sign In” to proceed.

4) Enter your email password on the newly opened Microsoft login window and press “Sign in” to continue. If correct, it will redirect back to the previous screen, show some check marks by the email and description, and move to the next screen automatically.

5) Choose what you want to sync to this device (default is all items) and press “Save” at the top right.

6) Now by default it doesn’t sync email more than a month old. You may want to adjust that. Phones have a lot of storage these days, so let’s fix this. Click on the newly created Account in the list.

7) Choose the “Mail Days to Sync” field and set it to “No Limit” and then click the account name at the top left to go back out of the settings area.

Open up your email and it should be syncing. If you have a lot of email, it may take 30min or more to sync. Microsoft throttles how much syncing happens at a time, so items may come in slowly and you may even see “disconnected” or “not connected” errors while they throttle your sync. After this initial sync, it should clear up and work normally.

Configuring Android devices
1) Navigate to “Settings – Accounts”

2) At the bottom, choose the “Add Account” button

3) Tap “Corporate” or “Microsoft Exchange ActiveSync” (depending on your version you may see either one)

4) Enter your Email address and Password. At this point you may be asked to enter your details manually:

  • Username = your full email address
  • Password = your email password
  • Server = outlook.office365.com
  • Domain = leave this blank
    • If Domain and Username are separate fields, enter your full email address in Username, and leave Domain blank.
    • If you see a Domain\Username field, enter your full email address only. Some devices put a \ in front of that automatically, and that’s ok.
      (example: \FirstL@cedarcreek.tv)

Note: If this is your first time setting up an email account, you may be asked to accept the Privacy Policy and Allow email to make and manage phone calls.

5) Tap Next to complete the setup. If asked to apply the security settings, click Apply.

6) Now set your options. You may want to change the default “Email Sync Period” from 3 days to Unlimited and you may want to disable the “Notify me when email arrives” option unless you want your device to play an alert sound every time you get an email. Then tap Next when done.

7) Tap Activate if prompted to allow the server to control the device as needed.

8) Confirm or edit the Account Name you’d like to call this on your device and click Done.

9) Your Office 365 email is now set up in your Android native mail app. Open that app and confirm that it syncs and to make sure you can send messages, compose an email and send it to yourself.

Checking CedarCreek email in Gmail
Some users prefer to pull their CedarCreek email into their Gmail accounts. While this isn’t preferred from a company standpoint as it delays your incoming email by up to 15 minutes and may subject you to additional spam filtering, we do offer this documentation in case you want to know how to set it up.

Note: Before doing the following, first configure your webmail so you are logged in and your timezone is set at a minimum. See steps #4 and #5 of the “PC Outlook Software and Webmail” section above.

1) You will want to disable Office365 Online from spam filtering if you are relying on Gmail spam filtering. If you do not do this, email may be moved to your “junk” folder on Office365, and Gmail will NOT pull those emails to your Gmail account. You will not receive these emails and will wonder what is happening. To do this, go to https://outlook.office.com/owa/?path=/options/blocksenders and under “Block or allow” change “Automatically filter junk email” to “Don’t move email to my Junk Email folder” and click Save at the top.

2) Log into Gmail and click on the gear icon by the top right corner.

3) Click “Add New” in the “Check Mail from Other Accounts” section and enter your cedarcreek email address you want to check. Click Next on that screen and it will ask if you want to import them via POP3, which you do, so hit Next again. Finally, enter these settings and click “Add Account”:

  • Username: YourEmail@cedarcreek.tv
  • Password: YourPassword
  • POP Server: outlook.office365.com
  • Check the “Leave a copy of retrieved messages on the server” setting if you wish to do leave a copy of emails on your cedarcreek webmail as well as Gmail, or uncheck it to have it delete emails from your cedarcreek inbox when it pulls them to Gmail’s inbox.

4) It will now ask if you wish to send as the account as well. Check “Yes, I would like to send on behalf of…” and hit Next.

5) Enter the name you want people to see when you send from your creek email, leave “Treat as an alias” checked and press Next Step.

6) Enter the following settings and press “Add Account”:

  • SMTP Server: smtp.office365.com
  • Username: YourEmail@cedarcreek.tv
  • Password: YourPassword
  • Leave TLS selected

7) Confirm your addition via a link emailed to your cedarcreek account (which you can check in our webmail https://outlook.office365.com) or by entering the code they emailed there manually.

8) Once verified, you should now see both an entry for your CedarCreek email in the “Send Mail As” and “Check Mail from Other Accounts” sections.

9) Now emails sent to your email address at CedarCreek will show up in your Gmail account. Also when sending from Gmail, you should have the option to drop down the “from” address field and choose your cedarcreek address. This should help prevent others from seeing your personal Gmail address and make your communications more official.

Configuring Other devices or programs not covered above
Depending on the device you are trying to sync, your settings fields may vary. Below are the recommended ones and if you are still stuck, fill out a support ticket and we will assist you.
Type: Exchange or EAS or Active Sync
Mail server: outlook.office365.com (some require https:// before this)
Domain: (leave this blank)
Username: (your login)@cedarcreek.tv
Email address: (your login)@cedarcreek.tv
SSL: on

I'm Stuck/Lost/Confused/Need Help
Don’t worry. We’re here for you! If after following the above instructions you need further assistance, please fill out a Support Ticket and choose the following settings:

  • Support Priority: General Support
  • Support Location: Not at a Campus
  • Support Type: Software/System
  • Which: Email



Migrating to Office 365 Email
We migrated users to Office 365 hosted email in April 2019. If you haven’t yet done this, here are the instructions. Your email address didn’t change, but our server did. This means you will have to take some steps to reconnect your devices (computers and phones/tablets) to the new server. Here are the recommended steps for various scenarios.

Migrating PC Outlook Software & Webmail
After your scheduled migrate date has come, follow the steps below to migrate your Outlook software:

1) Open Outlook on your PC. At the bottom right you may see text that says something like “trying to connect” or “disconnected” and if you wait a few seconds a password prompt should appear. (If you’ve had Outlook open and closed/canceled this prompt, you can restart Outlook for it to reappear.) Enter your password and press enter.

2) Depending on the version of Outlook you have, you may see a prompt asking you to close and re-open Outlook:

If you see this, close and re-open Outlook and enter your password again when prompted.

Or you may see a second password prompt, this time with a Microsoft logo in the corner. Enter the password there and click “Sign in”.

3) You should now see some activity on the bottom right corner and it should settle with “All folders up to date” while showing “Connected to Microsoft Exchange”

Outlook is done! That was easy! Next we’ll look at webmail, but before we do that, you’ll want to make a note to check the “Junk” folder more often now. This is where our spam filter will be placing things it flags and since it is new, quite a few items you may be used to seeing in your Inbox may show up here instead. You can right click items it places there and say something is not junk, change your filter settings, or choose to unblock senders. Once we fully migrate all users from the old server to this one, the ESAT Daily Spam Report emails will no longer be sent and all spam filtering will be through this Junk folder.

Now let’s configure your new webmail. You may be used to going to https://mail.cedarcreek.tv for webmail. But from now on we need to go to https://outlook.office365.com instead. You can bookmark that link.

4) Go to https://outlook.office365.com and sign in with your creek email and password.

5) Once logged in you have to set your timezone, choose “UTC -05:00 Eastern Time” from the drop down and click “Save”

6) You will be prompted to try the new Outlook. Turn that on by clicking the “try the new outlook” button on the pop-up or by sliding the slider at the top right corner on.

This will reload the window and after a second, show a “Welcome” pop up that you can also close.

7) Click the Settings gear icon at the top right and turn off both “Conversation View” and “Focused Inbox” if you don’t want to use those. Most people prefer not to use these. Conversation view lumps all Inbox/Sent/Deleted items in a thread of emails regarding a conversation vs keeping them in their own folders. Focused Inbox lets Microsoft decide what emails are important and puts them in their own tab and hides the rest in a different tab. You can use these settings if you prefer, but most people will want these disabled.

8) Further down you will see “View All Outlook Settings” and you can click that to customize your experience.

9) In the “Mail – Compose and reply” section you can set your email signature for webmail among other settings. One neat feature that only applies when using the webmail, is a “delayed send” option. You can set this slider to give yourself an extra 5-10 seconds after hitting send to “undo” the action and fix a mistake (like if you forgot an attachment or didn’t mean to send it yet).

10) You’ll notice in the “General – Mobile devices” section that you no longer have any phones or tablets listed. We need to add those, so check out the section regarding your devices below after we finish here. But this is where you can remove devices from your account after you sell them or see which devices have access to your email.

11) The last thing we are asking users to do is to upload a photo of themselves if one isn’t already in the system. If you don’t have one, you will see your initials at the top right instead of a photo. If you see a photo, you can skip this step, but if not, click your initials on the top right corner, click the larger picture of your initials in the pop-up, and upload a photo of yourself. This will show up in emails we send to others as well.

Now you have Outlook and Webmail migrated. All that’s left to do is your phone/tablet devices. See those sections below.

Migrating Mac Outlook Software & Webmail
We install Outlook and recommend using it on our Macs as it handles attachments without resizing/embedding images and standardizes us on a single platform. The following instructions pertain to that program.

As an aside: If you use the native Mac OS Mail program to check your email and wish to continue doing so, you will have to remove the account from the “Mail – Accounts” menu (highlight and click the minus button) and then re-add it by choosing “Exchange” on the right and entering your information. After adding, you will have to fully close and re-open the Mail app for it to connect. It will not tell you to do this, but you will have to do so for it to work.

1) Open Outlook and you should see a pop-up or two asking permission to allow the redirect of the server. Check the “always use my response for this server” box and click “Allow”.

2) You’ll notice the bottom right says it is “Not Connected” so let’s fix this. Go to the “Tools – Accounts” menu at the top.

3) For the account in question on the left (you may only have one) remove all contents from the “User name” field and replace it with your full email address and close the Accounts window.

4) You may now see an additional screen asking for your password. Enter it and click the “Remember this password in my keychain” checkbox and hit OK.

5) Now you will see a Microsoft Login screen asking for that same password. Enter it again here and press “Sign In” to continue.

6) The last step will be to close and re-open Outlook. You will need to fully quit the program, so press Command-Q or click the “Outlook – Quit Outlook” options from the top menu. Once it has closed, re-open Outlook and it should now be on the new server! The bottom right should now read “All folders up to date” and show that you are Connected.

Outlook is done! Next we’ll look at webmail, but before we do that, you’ll want to make a note to check the “Junk” folder more often now. This is where our spam filter will be placing things it flags and since it is new, quite a few items you may be used to seeing in your Inbox may show up here instead. You can right click items it places there and say something is not junk, change your filter settings, or choose to unblock senders. Once we fully migrate all users from the old server to this one, the ESAT Daily Spam Report emails will no longer be sent and all spam filtering will be through this Junk folder.

Now let’s configure your new webmail. You may be used to going to https://mail.cedarcreek.tv for webmail. But from now on we need to go to https://outlook.office365.com instead. You can bookmark that link.

7) Go to https://outlook.office365.com and sign in with your creek email and password.

8) Once logged in you have to set your timezone, choose “UTC -05:00 Eastern Time” from the drop down and click “Save”

9) You will be prompted to try the new Outlook. Turn that on by clicking the “try the new outlook” button on the pop-up or by sliding the slider at the top right corner on.

This will reload the window and after a second, show a “Welcome” pop up that you can also close.

10) Click the Settings gear icon at the top right and turn off both “Conversation View” and “Focused Inbox” if you don’t want to use those. Most people prefer not to use these. Conversation view lumps all Inbox/Sent/Deleted items in a thread of emails regarding a conversation vs keeping them in their own folders. Focused Inbox lets Microsoft decide what emails are important and puts them in their own tab and hides the rest in a different tab. You can use these settings if you prefer, but most people will want these disabled.

11) Further down you will see “View All Outlook Settings” and you can click that to customize your experience.

12) In the “Mail – Compose and reply” section you can set your email signature for webmail among other settings. One neat feature that only applies when using the webmail, is a “delayed send” option. You can set this slider to give yourself an extra 5-10 seconds after hitting send to “undo” the action and fix a mistake (like if you forgot an attachment or didn’t mean to send it yet).

13) You’ll notice in the “General – Mobile devices” section that you no longer have any phones or tablets listed. We need to add those, so check out the section regarding your devices below after we finish here. But this is where you can remove devices from your account after you sell them or see which devices have access to your email.

14) The last thing we are asking users to do is to upload a photo of themselves if one isn’t already in the system. If you don’t have one, you will see your initials at the top right instead of a photo. If you see a photo, you can skip this step, but if not, click your initials on the top right corner, click the larger picture of your initials in the pop-up, and upload a photo of yourself. This will show up in emails we send to others as well.

Now you have Outlook and Webmail migrated. All that’s left to do is your phone/tablet devices. See those sections below.

Migrating iOS devices (iPhone / iPad)
Note: You will often get an “incorrect password” pop-up sometime during this process. Just cancel it out and proceed as entering it won’t help until you’ve completed step 5.

Updating your iOS device can be done by either removing and re-adding the account completely, or by changing a few settings. It’s not difficult to do, so let’s change the settings. Until you do, if you try to read your email, it no longer connects and at the bottom you see a last updated date/time that isn’t current.

1) Open up the Settings app on your iOS device and scroll down and choose “Passwords and Accounts.” Note: These instructions are from iOS 12. iOS 11 users should go to “Settings – Accounts and Passwords”, iOS 10 users should go to “Settings – Mail – Accounts” and users of iOS 9 and below, should go to “Settings – Mail, Contacts, Calendars” instead.

2) Choose your CedarCreek email account. Depending on what you named it, this may be called CedarCreek, Exchange, or any other name you chose when it was set up originally.

3) Once in there, click on the account at the top.

4) Make the following changes and click Done when finished:

  • Make sure the Server line changed from the old (mail.cedarcreek.tv) to the new server (outlook.office365.com)
  • Empty out the Domain field if you have anything entered in there (you may have to delete “cedarcreek” from there)
  • Make the Username field your entire email address (you may have to add “@cedarcreek.tv” to the end of what you had)

5) That should be all you have to do! Now when you check your email, you should see that it connects and is updating. It may take a few minutes to fully sync the contents of your mailbox but will eventually show that it is updated. If it isn’t connecting still, see the next step.

6) If you have trouble still, try force closing the Mail app. On older iOS devices, you can double click the home button to see the app cards, and then you can flick the mail app off the top of the screen to close it. On newer devices without a home button, you can slowly drag up from the bottom of the screen to enter the card view and then close the app from there.

Migrating Android devices
Due to the nature of Android devices, they are all a little different. This means the instructions here may not exactly match your process, but it should be close. We’ve also seen that Android devices don’t tend to auto-migrate to the new server as iOS devices do, and it is believed to be due to them hanging onto security certificates or other connections that aren’t transferring. Other Android devices don’t even allow server settings to be changed. As such, it is recommended to remove the old account and add the new account fully to ensure it works properly.

To remove the old account:

1) Tap Settings in the Menu

2) Tap Accounts

3) Choose the Exchange account and then tap the Remove Account button

To add the new account:

4) Navigate to “Settings – Accounts” again if you are back at your home screen

5) At the bottom, choose the “Add Account” button

6) Tap “Corporate” or “Microsoft Exchange ActiveSync” (depending on your version you may see either one)

7) Enter your Email address and Password. At this point you may be asked to enter your details manually:

  • Username = your full email address
  • Password = your email password
  • Server = outlook.office365.com
  • Domain = leave this blank
    • If Domain and Username are separate fields, enter your full email address in Username, and leave Domain blank.
    • If you see a Domain\Username field, enter your full email address only. Some devices put a \ in front of that automatically, and that’s ok.
      (example: \FirstL@cedarcreek.tv)

Note: If this is your first time setting up an email account, you may be asked to accept the Privacy Policy and Allow email to make and manage phone calls.

8) Tap Next to complete the setup. If asked to apply the security settings, click Apply.

9) Now set your options. You may want to change the default “Email Sync Period” from 3 days to Unlimited and you may want to disable the “Notify me when email arrives” option unless you want your device to play an alert sound every time you get an email. Then tap Next when done.

10) Tap Activate if prompted to allow the server to control the device as needed.

11) Confirm or edit the Account Name you’d like to call this on your device and click Done.

12) Your Office 365 email is now set up in your Android native mail app. Open that app and confirm that it syncs and to make sure you can send messages, compose an email and send it to yourself.

Checking CedarCreek email in Gmail
Some users prefer to pull their CedarCreek email into their Gmail accounts. While this isn’t preferred from a company standpoint as it delays your incoming email by up to 15 minutes and may subject you to additional spam filtering, we do offer this documentation in case you want to know how to set it up. We do recommend you remove any existing settings connecting your Gmail to check cedarcreek and rebuild them with this guide. Doing so should NOT remove any emails in your Gmail inbox, so it is a safe procedure.

Note: Before doing the following, first configure your webmail so you are logged in and your timezone is set at a minimum. See steps #4 and #5 of the “PC Outlook Software and Webmail” section above.

1) You will want to disable Office365 Online from spam filtering if you are relying on Gmail spam filtering. If you do not do this, email may be moved to your “junk” folder on Office365, and Gmail will NOT pull those emails to your Gmail account. You will not receive these emails and will wonder what is happening. To do this, go to https://outlook.office.com/owa/?path=/options/blocksenders and under “Block or allow” change “Automatically filter junk email” to “Don’t move email to my Junk Email folder” and click Save at the top.

2) Log into Gmail and click on the gear icon by the top right corner.

3) Click on the “Accounts and Settings” tab and click “Delete” next to any cedarcreek entries found in the “Send Mail As” or the “Check Mail from Other Accounts” sections.

4) Click “Add New” in the “Check Mail from Other Accounts” section and enter your cedarcreek email address you want to check. Click Next on that screen and it will ask if you want to import them via POP3, which you do, so hit Next again. Finally, enter these settings and click “Add Account”:

  • Username: YourEmail@cedarcreek.tv
  • Password: YourPassword
  • POP Server: outlook.office365.com
  • Check the “Leave a copy of retrieved messages on the server” setting if you wish to do leave a copy of emails on your cedarcreek webmail as well as Gmail, or uncheck it to have it delete emails from your cedarcreek inbox when it pulls them to Gmail’s inbox.

5) It will now ask if you wish to send as the account as well. Check “Yes, I would like to send on behalf of…” and hit Next.

6) Enter the name you want people to see when you send from your creek email, leave “Treat as an alias” checked and press Next Step.

7) Enter the following settings and press “Add Account”:

  • SMTP Server: smtp.office365.com
  • Username: YourEmail@cedarcreek.tv
  • Password: YourPassword
  • Leave TLS selected

8) Confirm your addition via a link emailed to your cedarcreek account (which you can check in our webmail https://outlook.office365.com) or by entering the code they emailed there manually.

9) Once verified, you should now see both an entry for your CedarCreek email in the “Send Mail As” and “Check Mail from Other Accounts” sections.

10) Now emails sent to your email address at CedarCreek will show up in your Gmail account. Also when sending from Gmail, you should have the option to drop down the “from” address field and choose your cedarcreek address. This should help prevent others from seeing your personal Gmail address and make your communications more official.

Migrating Other devices or programs not covered above
Depending on the device you are trying to sync, your settings fields may vary. Below are the recommended ones and if you are still stuck, fill out a support ticket and we will assist you.
Type: Exchange or EAS or Active Sync
Mail server: outlook.office365.com (some require https:// before this)
Domain: (leave this blank)
Username: (your computer login)@cedarcreek.tv
Email address: (your computer login)@cedarcreek.tv
SSL: on

Some important info for you to know:

Size Limits:

Emails are limited to 50MB each. However this is only reliably used internally. Emails to recipients other than @cedarcreek.tv may fail to deliver if they are larger than 15MB as most of the world doesn’t yet support larger emails. Some do, but your mileage may vary.

Webmail:

Webmail can be reached at:
https://outlook.office365.com

Retention Limits:

Emails are auto-pruned from the system if older than the following list if they are in these folders or a sub-folder within these folders. If you wish to keep something indefinitely, create a new folder at the same level as the main folders (not as a sub-folder) and move items into it so they will not be subject to retention limits.

  • Inbox: 3 years
  • Sent: 2 years
  • Deleted: 1 year
  • Junk: 90 days

Pro Tip:

Emails flagged as SPAM go to your Junk folder. If you want a quick glance of what is new, we recommend setting your Inbox AND your Junk folder as favorites in your email program. Right click on them and mark as a favorite or use your program’s settings to arrange the junk folder near the top of the list to check regularly.

This page is maintained by Brent Pirolli