Campus Experience Survey

Checklist - First Impressions Experience Survey

Evaluator Information

First Name *

Last Name *

Your Email

Date

Service Time *

Campus *

Are you a staff member at this campus? *

YES

Your Arrival Time?

First Impressions: (Outside Building)

Curb Appeal

Signage at road is illuminated, clean and clear

Parking DreamTeam was present and welcoming

Parking Lot is clean and well maintained

Landscaping well taken care of

Fountains working properly and well maintained

Walkways clean and safe

Exterior of the building looks well maintained

Windows

Outside Door Frames Clean (top to bottom)

Greeter (s) at exterior doors Friendly and wearing lanyard

Notes

(please give reason for any grading of Neutral or lower or for a No)

First Impressions: (Inside Building)

Vestibules Clean and Fresh Smelling

Greeter (s) Friendly and with a Lanyard on

Lobby was clean and welcoming

Signage Clear and Helpful

Music on and at good noise level

Thermostats set accordingly for season

All Lights Working

Lobby TV's and other media clean and working properly

Staff present and engaged with guest, not with only each other:

Notes

(please give reason for any grading of Neutral or lower or for a No)

Cleaning Checklist:

Lobby Carpet Swept and Clean

Bathroom Cleanliness

Mirrors Clean, Toilets and Urinals Clean, Soap Full, Toilet Paper Full, Paper Towels Full

Please describe which bathroom you checked:

All Trash Cans Clean and Wiped Down

Notes

(please give reason for any grading of Neutral or lower or for a No)

Beverage Stations:

Coffee Brewers Shining

Hospitality areas clean

Cups, Lids, and Straws Full and Neat

All Coffee flavors being served

Coffee taste good

Hospitality offering (other than coffee) taste good

Coffee temperature set at 2.5

Hospitality Team Members are engaging and helpful

Hot Cocoa machines working properly

Notes

(please give reason for any grading of Neutral or lower, or for a No)

Guest Services:

DreamTeam member present and wearing lanyard:

Space was clean and without clutter:

Digital Signage was on and working properly:

Guest Services was accessible to guest, and not surrounded by friends or staff:

DreamTeam member equipped and knowledgeable of the information needed to help a guest:

Notes

(please give reason for any grading of Neutral or lower or for a No)

Auditorium:

Doors opened on time for our Guests:

Greeters Smiling and Friendly wearing Lanyards passing out material

Sound Booth, Video Booth, Green Room, Backstage

Carpet Swept and Clean (Floors Mopped)

Thermostats set accordingly for season

Ushers in positions and ready to serve

Ushers were working together to seat guests

Chair Inserts Stocked & Placed Nicely

Notes

(please give reason for any grading of Neutral or lower or for a No)

First Impressions – Kids, Students, and Arts

(Share any general observations noted in these ministry areas.)

Kids Experience

(Share any examples, if any, of your experience in Kids)

Student Experience

(Share any examples, if any, of your experience in Students)

Arts Experience

(Share any examples, if any, of your experience in Arts)

Energy and Feel

As best you can, describe the energy and feel of DreamTeam and overall experience at the campus

If you are human, leave this field blank.

Evaluator Information

First Impressions: (Outside Building) arrowdown

First Impressions: (Inside Building) arrowdown

Cleaning Checklist: arrowdown

Beverage Stations: arrowdown

Guest Services: arrowdown

Auditorium: arrowdown

First Impressions – Kids, Students, and Arts arrowdown

Energy and Feel

First Impressions: (Outside Building)

First Impressions: (Inside Building)

Cleaning Checklist:

Beverage Stations:

Guest Services:

Auditorium:

First Impressions – Kids, Students, and Arts